***Current turn-around time is 2 weeks, plus shipping time.***
All orders will be processed in the order received and shipped within 2 weeks of PURCHASE DATE. If you need an order to arrive before the current processing time please CONTACT SUNFIRE CREATIVE PRIOR TO ORDERING at firstname.lastname@example.org to make arrangements for a RUSH order. Please note choosing Priority Shipping (2-3 days) does not decrease production time. That only refers to the estimated time it will take your order to get to you once shipped.
To avoid delays in order processing, please include the following with your order:
- NAME or MONOGRAM (first, LAST, middle)
- date needed (If this date is PRIOR to my stated turnaround time you should contact me BEFORE placing your order to ensure I can accommodate your request and ask about any RUSH fees that may be involved)
- any other information discussed prior to order
*** NO REFUNDS WILL BE GIVEN FOR MISTAKES IF THE INFORMATION IS NOT PROVIDED WITH YOUR ORDER. I WILL NOT ACCEPT CHANGES TO THE ORDER ONCE THE ORDER IS PLACED. If you made a mistake while ordering, please contact me and I will refund and cancel the order, and you can place a new order.***
I accept VISA/MC and Discover through PayPal. Payment is required at the time order is placed and processing time does not begin until you have ordered and paid.
If you need to CANCEL for any reason, please notify contact us within 24 hours of order being placed. After 24 hours ALL SALES ARE FINAL and no refunds or cancellations will be accepted.
Texas residents: 8.25% sales tax will be added to your order.
Shipments are made within 2 weeks once payment is received. Your purchase will be shipped to your PayPal address, so please double-check that your PayPal address is current to avoid any delays in shipping. Sunfire Creative is not responsible for items shipped to the wrong address or items lost in the mail. Once the item has shipped and the USPS accepts the shipment it is out of my hands. I do not issue refunds for items lost in the mail. If you would like to upgrade to Priority Shipping, which includes $50 insurance, please message me prior to ordering and I will be happy to assist.
Please convo me if you would like items gift wrapped and sent directly to gift recipient.
-- United States Shipping --
Sunfire Creative ships to domestic addresses using USPS First Class Mail. Delivery confirmation is included.
-- International Shipping --
Sunfire Creative ships to international addresses using USPS First Class Mail International. International customers are responsible for all fees, taxes, tariffs, and duties associated with shipping to their respective countries. Returns will not be accepted due to customs fees.
REFUND & EXCHANGES
ALL SALES FINAL. Due to the personalization/customization of the items I create, I DO NOT accept returns or issue refunds on items. If I have made a mistake on your order, you must notify me within 3 DAYS and we can make arrangements for you to return the item and receive a replacement. I will provide you with a replacement once the original item(s) has been returned. If you do not notify me within the first 3 days after receipt, ALL SALES ARE FINAL and no replacement or refund will be issued. If you need to CANCEL for any reason, there will be a $10 cancellation fee.
I strive for complete customer satisfaction and aim to provide detailed pictures and product descriptions so you are confident before purchasing. Many listings contain listing variations, which allow you to customize your order. Variations may include size, style, color or pieces included in your order. Everything pictured will not necessarily be included in your order unless you select those options. While care is taken to represent colors accurately, every monitor is different and I cannot guarantee the colors you see match the colors of actual fabric. Also note that each piece is handmade and slight variations in fabric and fabric placement may occur. Occassionally fabrics or ribbons are out of stock and I will substitute a similar fabric or ribbon to not delay production.